Alobri HCM support
We help with how-to questions, configuration and platform issues on WhatsApp and email, Monday through Friday during Mexico business hours.
- No servers or installs
- Monthly or annual billing
- Spanish, English and Portuguese
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How do I contact Alobri HCM support?
Alobri HCM support is available on WhatsApp at +52 56 5254 8451 and by email at hola@alobri.com, Monday through Friday during Mexico City business hours. To speed things up, include your company name, the module, what you were trying to do and, if possible, a screenshot.
Messages received after hours are handled the next business day, in order of priority.
Support channels
Best for quick questions and fast follow-up on an open case.
Recommended for cases that need attachments, several steps or several people from your team.
Online session
When needed, we schedule a Google Meet call to review the case with you on screen.
Knowledge base on request
We have user and configuration guides for each module. Ask for them on WhatsApp or by email and we will share the ones that apply to your plan and role, such as admin, HR, payroll or supervisor.
Escalating urgent issues
If an issue stops your operation, for example employees cannot clock in or you cannot close pre-payroll, mark it as urgent in your message. The team prioritizes it, confirms who owns it and keeps you updated until it is resolved. If you work with a partner, they can escalate through their direct channel with Alobri.
Frequently asked questions
What are support hours?
Support is available Monday through Friday during Mexico City business hours. Messages sent by WhatsApp or email outside those hours are logged and handled the next business day, starting with cases marked urgent that stop your operation.
Is support included?
Support for day-to-day platform use and issues is included in your subscription at no extra cost. Additional work, such as new integrations, data migrations, major reconfiguration or extra training for your team, is quoted separately based on scope.
Do you provide support in Spanish and Portuguese?
Yes. You can contact us in English, Spanish or Portuguese on WhatsApp or at hola@alobri.com. Support follows Mexico business hours, so if your team is in another country, keep the time zone difference in mind when reporting a case.
What should I include when reporting a problem?
Include your company name, the module, the steps you took, what you expected and what actually happened, plus a screenshot if possible. Do not send passwords or sensitive employee personal data over WhatsApp or email.
Book your demo and get a priced proposal.
A specialist walks you through Alobri with your processes and replies on WhatsApp during business hours.