Case SLAs and escalation
Define response targets and escalation routes.
- No servers or installs
- Monthly or annual billing
- Spanish, English and Portuguese
Recommended for you: · see package
What is included
- Priorities and queues
- Due-date alerts
- Project unit: up to 7 remote hours, one main deliverable and two reviews. Extension: USD 45/hour, quoted with a numeric quantity.
Deliverables
- Service and SLA matrix
Price scope
Project unit: up to 7 remote hours, one main deliverable and two reviews. Extension: USD 45/hour, quoted with a numeric quantity.
Not included
- Unspecified third-party licenses, usage and services.
- Additional work outside the approved scope.
How to get it
- 01
Book a demo or message us
Tell us about your operation, countries and headcount.
- 02
Get your proposal
We send scope and price in USD plus tax, with a reference in your currency.
- 03
Implementation
We configure the service, load your data and train your team.
- 04
Operation and support
Support on WhatsApp and email during business hours.
Alobri People
Employee records software is a platform that stores each employee's job data and documents in one place: role, pay, contracts, IDs, letters and job changes. It replaces paper folders and scattered files with a searchable digital file that has access controls, expiration tracking and a log of every change.
Frequently asked questions
How much does Case SLAs and escalation cost?
The list price for Case SLAs and escalation is USD 350 one-time, plus tax. We send your proposal in USD with a reference in your currency, based on your headcount and countries.
What does Case SLAs and escalation include?
It includes: Priorities and queues; Due-date alerts; Project unit: up to 7 remote hours, one main deliverable and two reviews. Extension: USD 45/hour, quoted with a numeric quantity.. Deliverables: Service and SLA matrix.
What is not included in Case SLAs and escalation?
Not included: Unspecified third-party licenses, usage and services.; Additional work outside the approved scope.. If you need anything else, we quote it separately with the same clear scope.
In which countries can I get Case SLAs and escalation?
Case SLAs and escalation is available for companies in the 18 countries across the Americas served by Alobri HCM, with the platform in Spanish, English and Portuguese.
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Book your demo and get a priced proposal.
A specialist walks you through Alobri with your processes and replies on WhatsApp during business hours.