HR help desk software for employee service delivery
Cases with owners and response times, a knowledge base, approval workflows, confidential employee relations files, a manager portal and an assistant that answers from authorized content.
- No servers or installs
- Monthly or annual billing
- Spanish, English and Portuguese
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7 servicesWhat does Alobri HR help desk software include?
Alobri HR help desk software centralizes employee questions and requests with clear owners. The HR service center classifies cases and tracks response times; the HR knowledge base publishes articles with versions, permissions and search; and the HR query assistant finds answers in authorized content and hands off to a person when needed, so employees always get a reply.
HR workflows and approvals digitizes requests with forms, conditions and sign-off routes, while Case SLAs and escalation define priorities, queues and due-date alerts. Employee relations cases organize confidential files with restricted access and human review, and the Advanced manager portal brings together pending approvals and team indicators for every manager.
HR service delivery
HR service center
Centralize requests with clear ownership.
HR knowledge base
Provide consistent answers to common questions.
Case SLAs and escalation
Define response targets and escalation routes.
HR workflows and approvals
Digitize requests using agreed rules.
Employee relations cases
Organize confidential cases with restricted access.
Advanced manager portal
Bring team-management tasks into one workspace.
HR query assistant
Help users find answers in approved content.
Why serve your employees with Alobri?
Every case has an owner and a due date
Requests are classified, assigned and escalated by priority instead of getting lost in email and chat.
Consistent answers
The knowledge base and the assistant respond with the same approved content for everyone.
Confidentiality where it matters
Employee relations cases have restricted access and go through human review.
Alobri People
Alobri People keeps every employee's data, documents, contracts and requests in one digital file, with role-based access and self-service so HR stops hunting for paperwork.
Frequently asked questions
How much does the HR help desk cost?
The HR service center costs USD 25 per agent per month, with a USD 25 minimum. The HR knowledge base and Advanced manager portal are USD 59 per company per month, Employee relations cases USD 79 and the HR query assistant USD 99. HR workflows and approvals is a one-time USD 650 project. Prices plus taxes.
Which requests can I digitize?
Any your company defines within the scope of the HR workflows and approvals project, such as data changes, employment letters, special leave or equipment requests. Each workflow has its own form, conditions and approval route, and it is logged in the service center with full tracking.
Does the assistant make up answers?
The HR query assistant answers only from sources your company authorizes, respects each user's permissions and escalates to a person when it cannot find a suitable answer. Your team decides what content is published and can update it in the knowledge base at any time.
Book your demo and get a priced proposal.
A specialist walks you through Alobri with your processes and replies on WhatsApp during business hours.